Manipulation by humanoid consulting and sales hardware robots from an ethical perspective
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2021
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
Patentnummer
Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Nowadays, humanoid robots are already being used for several purposes as in the education system, patient care, hotel business, and retail sectors. In doing so, these humanoid robots are becoming increasingly intelligent and less and less distinguishable from human behaviour, making them well suited for consulting and sales assistance in retail stores. According to several studies, it is only a matter of time before the technology will reach the point when people will no longer deal with human advisors/sellers in retail stores but with humanoid robots. However, it is well-known that human advisors/sellers usually manipulate customers during the sales pitch in order to sell them products or services that do not meet their needs. Therefore, the question arises whether humanoid robots could also manipulate customers in retail stores to obtain an advantage (e.g. economic benefit). The purpose of this study is both to provide transparency in the area of negative manipulation by humanoid robots and to fill the gap in ethical considerations of customer manipulation by humanoid consulting and sale assistance robots in retail stores. The main research question of this study is to determine whether it is ethical to intentionally program humanoid consulting and sales hardware robots with manipulation techniques to influence the customer’s purchase decision in retail stores (RQ1). Moreover, to answer this central question, five sub-questions (SQ) were defined and answered based on an extensive literature review and a survey conducted with potential customers of all ages....
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
DOS SANTOS ALVES, Liliana Margarida, 2021. Manipulation by humanoid consulting and sales hardware robots from an ethical perspective. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/40427