Hybrid Cloud Challenges in IT Outsourcing: A Roadmap for Effective Vendor Selection and Management

Abstract

Baloise aims to enhance IT outsourcing, targeting faster operations and cost optimization by migrating its data centers toward a hybrid cloud solution, combining private and public clouds. This ambitious journey is not without its challenges. These include the lack of standardized procedures and ensuring desired IT service quality level of their IT service provider. Achieving end-to-end automation is also a challenge, largely due to the specialized skills required, the selection and deployment of apt tools, and the inherent complexity of the transition.