Boost your Service Efficiency with AI

Abstract

KPMG Switzerland observed that many companies are not fully utilizing AI's capabilities. The selection of spare parts by service technicians, often based on personal experience and vague customer descriptions, frequently results in inaccurate estimates, wasted time, increased costs, and reduced customer satisfaction. Integrating AI offers companies the chance to significantly enhance the accuracy and efficiency of planning and executing service tasks. By leveraging real-time data and advanced analytics, AI can streamline operations, reduce errors, and improve service quality.