Complaints Management System Replacement

Abstract

Voestalpine High Performance Metals Schweiz AG's current complaint management system, centered around Microsoft Access, fails to meet modern standards, resulting in cumbersome and non-automated processes for customer, supplier, and internal complaints. The Project Management Team, as part of Practical Project Work, is charged with the development of an advanced solution. The goal was to provide conceptual guidance and comprehensive information for the further development and possible practical implementation of a contemporary complaint resolution system.