Instant Messaging Interface
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Author (Corporation)
Publication date
2020
Typ of student thesis
Semesterarbeit
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
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ec4u Expert Consulting (Schweiz) AG, Schindellegi
Abstract
ec4u is a consulting company focusing in the area of CRM and digitization along the customer journey. ec4u is, amongst other things, providing services to its clients in the process of migrating from their old CRM systems to Salesforce. Their objective is to be able to send instant messages to customers from the Salesforce platform stack in the future. ec4u's client is considering to integrate IM Apps into Salesforce in order to use it as an additional communication channel to their customers. ec4u passed this task on to our project team in the context of the practical project.
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English
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Yes
Strategic action fields FHNW
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Review
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Citation
Marugg, J., Wong, K., Birahjakli, M. H., & Triebold, T. (2020). Instant Messaging Interface [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/39528