Customer Care Center process optimization

dc.contributor.authorGashi, Rilind
dc.contributor.mentorLaurenzi, Emanuele
dc.contributor.partnerTX Markets AG - Homegate, Zürich
dc.date.accessioned2023-12-22T16:33:52Z
dc.date.available2023-12-22T16:33:52Z
dc.date.issued2021
dc.description.abstractThe CCC presented some inefficiencies, which included double work and overload. The main aspects to be investigated were to identify: (1) the most time-consuming issues (2) the most frequently addressed issues (3) how to reduce effort towards those issues (4) what tasks should be assigned to the CCC and (5) what tasks should be assigned to other departments.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/41229
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialOlten
dc.subject.ddc330 - Wirtschaft
dc.titleCustomer Care Center process optimization
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.PublishedSwitzerlandYes
fhnw.StudentsWorkTypeBachelor
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutBachelor of Science
relation.isMentorOfPublication4a2b6cad-6ed6-4355-a377-e408a177b079
relation.isMentorOfPublication.latestForDiscovery4a2b6cad-6ed6-4355-a377-e408a177b079
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Bachelor of Science