Evaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience?

dc.accessRightsAnonymous*
dc.audiencePraxisen_US
dc.contributor.authorChrist, Oliver
dc.contributor.authorMutuura, Kamalatharsi
dc.contributor.authorPapageorgiou, Andreas
dc.contributor.editorAhram, Tareq
dc.contributor.editorFalcão, Christianne
dc.date.accessioned2019-12-12T15:12:13Z
dc.date.available2019-12-12T15:12:13Z
dc.date.issued2019-06-13
dc.description.abstractTechnological advancements have changed many, if not all industries. This paper focuses on changes for service providers. Many services have been implemented without the knowledge about their effectiveness and user acceptance. This paper evaluates a web browser-based support framework for banks that provides customers with assistance through text chat and co-browsing.en_US
dc.description.urihttps://link.springer.com/chapter/10.1007/978-3-030-19135-1_1en_US
dc.event.end2019-07-28
dc.event.start2019-07-24
dc.identifier.isbn978-3-030-19135-1
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/30174
dc.identifier.urihttps://doi.org/10.26041/fhnw-1903
dc.language.isoenen_US
dc.publisherSpringeren_US
dc.relation.ispartofAdvances in Usability and User Experience Proceedings of the AHFE 2019 International Conferences on Usability & User Experience, and Human Factors and Assistive Technology, July 24-28, 2019, Washington D.C., USAen_US
dc.relation.ispartofseriesAdvances in Intelligent Systems and Computing
dc.spatialWashington D.C.en_US
dc.subjectCo-Browsingen_US
dc.subjectSoftware Evaluationen_US
dc.subjectUsabilityen_US
dc.subjectConsultingen_US
dc.subject.ddc150 - Psychologieen_US
dc.titleEvaluation of Online Consulting Using Co-browsing: What Factors Are Related to Good User Experience?en_US
dc.type04B - Beitrag Konferenzschrift*
dspace.entity.typePublication
fhnw.InventedHereYesen_US
fhnw.IsStudentsWorknoen_US
fhnw.PublishedSwitzerlandNoen_US
fhnw.ReviewTypeAnonymous ex ante peer review of a complete publicationen_US
fhnw.affiliation.hochschuleHochschule für Angewandte Psychologie FHNWde_CH
fhnw.affiliation.institutInstitut Mensch in komplexen Systemende_CH
fhnw.pagination3-12en_US
fhnw.publicationStatePublisheden_US
fhnw.seriesNumber972
relation.isAuthorOfPublication48f2cc4c-aedf-4530-94ca-d002e62109ee
relation.isAuthorOfPublicationcdc5374f-5a40-472c-9955-4f7f0221fe29
relation.isAuthorOfPublicationd3bab25e-cb11-467b-ab5b-48c52a1c4ad2
relation.isAuthorOfPublication.latestForDiscovery48f2cc4c-aedf-4530-94ca-d002e62109ee
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