Chatbot Project - Chatbot Persona and Scenarios

Abstract

The interest in artificial intelligence has also increased at a casino located in Switzerland to handle the various customer requests. Therefore, a project to implement a chatbot into their customer support system was started. This Bachelor Thesis aims to assist the project manager in creating a chatbot persona and personality that is best suited for the casinos' customer support. Furthermore, it will show how the casinos’ customer support will benefit from the chatbot implementation.