Bridging the digital skill gaps by introducing a self-assessment application and enabling a lifelong learning culture at PwC Switzerland

Abstract

In essence, the objective of this thesis is to contribute to PwC’s digital upskilling strategy by adopting a thoughtful and comprehensive concept to develop further the workforce's digital skillset by identifying and closing the current skill gap. To name a few of the main problems occurred that laid the foundation for this thesis are a lack of overview of the existing skills and future skill demands, a rolled-out one-fits-all training that was too generic, little involvement of business unit leaders when putting together upskilling trainings and no active monitoring of the learning progress.