Decision-makers’ understanding of cyber-security’s systemic and dynamic complexity: insights from a board game for bank managers
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Author (Corporation)
Publication date
2022
Typ of student thesis
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Collections
Type
01A - Journal article
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Editor (Corporation)
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Parent work
Systems
Special issue
Systemic and quantitative methods for the analysis of societal threats
DOI of the original publication
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Series
Series number
Volume
10
Issue / Number
2
Pages / Duration
49
Patent number
Publisher / Publishing institution
MDPI
Place of publication / Event location
Basel
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Abstract
Cyber-security incidents show how difficult it is to make optimal strategic decisions in such a complex environment. Given that it is hard for researchers to observe organisations’ decisionmaking processes driving cyber-security strategy, we developed a board game that mimics this real-life environment and shows the challenges of decision-making. We observed cyber-security experts participating in the game. The results showed that decision-makers who performed poorly tended to employ heuristics, leading to fallacious decision approaches (overreaction strategies in place of proactive ones), and were not always aware of their poor performances. We advocate the need for decision support tools that capture this complex dynamic nature.
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ISBN
ISSN
2079-8954
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Gold
License
Citation
Zeijlemaker, S., Rouwette, E. A. J. A., Cunico, G., Armenia, S., & von Kutzschenbach, M. (2022). Decision-makers’ understanding of cyber-security’s systemic and dynamic complexity: insights from a board game for bank managers. Systems, 10(2), 49. https://doi.org/10.3390/systems10020049