F.Hoffmann-La Roche Emotional attachment to business environement tools

Abstract

The client, an IT department of a large swiss pharamceutical company, provides enterprise-wide software solutions to its entire workforce. As technology evolves, software changes and offerings are unavoidable and are invariably governed by the aformentioned IT division. However, the indispensable underpinning is frequently accompanied by employees change resistance afflicting the IT workforce.

Emotional attachment to accustomed software is assumed to apply and is shown by the resistance of employees to let go of outdated tools. Thus, this is a recurret matter throughout the software implementation and change process in clients company and the starting point of this thesis.