Gaining Management Satisfaction in Scrum Teams through Performance Metrics
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
2023
Typ der Arbeit
Master
Studiengang
Sammlung
Typ
11 - Studentische Arbeit
Herausgeber:innen
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
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Verlag / Herausgebende Institution
Hochschule für Wirtschaft FHNW
Verlagsort / Veranstaltungsort
Olten
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
Management is still used to evaluate project success based on classic performance metrics (Kua, 2013). However, agile projects are continuously increasing, and there are critical difficulties in providing meaningful metrics and evidence to managers (Davis & Gaudin, 2015). Especially measuring the Scrum principles of Self-development, value creation and continuous improvement can be complex and time-consuming (Hartmann & Dymond, 2006). Surprisingly, only a few studies (Asrianto & Abdurrahman, 2019; Dolins, 2006; Karlinger, 2015) have analysed the usage of Balanced Scorecards within an Agile Scrum development environment to enhance the management collaboration with the Scrum teams. Therefore, this thesis aims to address the following main research question: "Is it possible to assess whether a Scrum project can increase management satisfaction by following an Agile Balanced Scorecard guide (or similar framework)?". Further sub-questions have been formulated to break down the mentioned main thesis question. This thesis uses a real-life case study within Helvetia Insurance in Switzerland by following the information system research approach by Hevner and March (2003). The results from the literature review and the environmental analysis build the basis for the criteria list, which is used to assess the management feedback for the developed artefact in the form of the Scrum Metrics Guide.
Schlagwörter
Fachgebiet (DDC)
330 - Wirtschaft
Veranstaltung
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Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Begutachtung
Open Access-Status
Lizenz
Zitation
LIENBERGER, Kevin, 2023. Gaining Management Satisfaction in Scrum Teams through Performance Metrics. Olten: Hochschule für Wirtschaft FHNW. Verfügbar unter: https://irf.fhnw.ch/handle/11654/48707