Cost savings and other benefits in the management of replacement parts
03 - Sammelband
Migros, the largest retailer in Switzerland offers its customers comprehensive customer service. This case study describes the organisation of the process of obtaining replacement parts from the supplier to the end customer. This process is carried out by the service provider M-Service with the help of integrated information systems. Particular attention is given to an electronic multi-supplier catalog, which significantly increases efficiency and effectiveness in the procurement of replacement parts.
Proceedings of the 9th Research Symposium on Emerging Electronic Markets
Verlag / Hrsg. Institution
University of Applied Sciences Basel (FHBB), Institute for Business Economics, Basel, Switzerland
Verlagsort / Veranstaltungsort
Ninth Research Symposium on Emerging Electronic Markets 2002