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Publikation New speakers on lost ground in the football stadium(De Gruyter, 2015) Del Percio, AlfonsoFootball is a key site for local pride to be enacted by fans through the celebration of local dialects and local myths. At the same time, sport industries are currently undergoing major transformations and becoming global, professional and profit-oriented. Consequently, pride in a place is not solely the property of the given area or its inhabitants. Indeed, fandom is increasingly enacted by new groups who speak different languages and live in other places, and who thus cross borders to consume local fan practices and tokens of imagined local authenticity. Furthermore, football clubs are increasingly owned by multinational investors who employ international and multilingual football workers. Meanwhile, nostalgic adherents of so-called traditional football frequently interpret the emergence of these transnational actors as a corruption of this sport. The presence of such transnational actors raises questions regarding the challenges encountered by these new speakers when they produce and consume cultural resources that are widely perceived to be not only the commodities sold by the football industry but also tokens of local authenticity. Drawing on an ethnography conducted in the stadium of the FC Basel in Switzerland, I discuss the case of two transnational actors who are identified as new speakers of Basel’s local dialect and of standard German, both codes being specifically associated with being a legitimate fan or coach of FC Basel. In discussing the challenges faced by these new speakers during their encounters with FC Basel as a commercial product, I examine how these individuals have constructed their legitimacy as members of FC Basel’s imagined community and analyze how, why, and by whom this legitimacy is given or contested.01A - Beitrag in wissenschaftlicher ZeitschriftPublikation The governmentality of migration. Intercultural communication and the politics of (dis)placement in Southern Europe(Elsevier, 2016) Del Percio, AlfonsoThe European Union and the Italian state have currently implemented a state infrastructure enabling to govern the migration flows towards Europe. This infrastructure has involved the formation of an ensemble of institutions, procedures, analyses and reflections that raise the efficiency of migrants' reception, integration or expulsion. Expertise on intercultural communication has been celebrated as a key resource of this infrastructure. In this article, I discuss the status of expertise on intercultural communication within an infrastructure managing migration in Italy. I focus on the circumstances by which expertise on intercultural communication has emerged as a crucial technology of this infrastructure and on ways this knowledge contributes to the regulation of migrants' access to the life projects migration stands for.01A - Beitrag in wissenschaftlicher ZeitschriftPublikation Engineering commodifiable workers. language, migration and the governmentality of the self(Springer, 2017) Del Percio, AlfonsoThis article examines the strategies and forms of expertise on language and communication mobilized to engineer commodifiable migrant workers. Drawing on an ethnographic account of counselling practices in a state-run Italian job guidance centre for newly arrived migrants, I examine the calculations, tactics, and forms of expertise on language and communication mobilised by job counsellors. Here, I illustrate how these tactics regulate, or “police”, migrants’ communicational conduct and promote their socialisation into a desirable professional self that can be commodified on the Italian job market. In doing so, I demonstrate that the state’s investment in the policing of migrants and the commodifiability of their labour is an investment in a larger project of societal consent for both the arriving migrants and for the forms of precarity they are believed to embody in Italy. At the same time, I argue this state agenda should not make us blind to the fact that the individuals and actors, including professional counsellors, working in these job guidance centres seem ready to invest a great deal into these spaces in the interest of pursuing another, more emancipated agenda. Indeed, in my paper I aim to demonstrate that job guidance centres are also spaces of hope where people work to support migrants who are preparing themselves for a viable future and attempting to create the practical framework for their life projects.01A - Beitrag in wissenschaftlicher ZeitschriftPublikation Digitalizing B2B business processes—The learnings from e-invoicing(Springer, 2018) Richter, Sarah-Louise; Tanner, Christian; Dornberger, RolfDigitalizing an existing business process often proves to be more complicated than expected. This article provides insights into obstacles and success factors when digitalizing a business process, using the example of the transition from a paper-based process of handling invoices to electronic invoicing. Since e-invoicing has gained significant momentum in recent years from a business perspective as well as from governments all over the world, it provides an interesting area in which to investigate digitalization. Drawing from input collected in more than 10 years of research on the topic of e-invoicing, the authors illustrate why digitalization is still not easily achieved, despite the obvious advantages, and elaborate on the key prerequisites for success. The results emphasize the importance of understanding the needs of one’s business partners and working closely with them when developing solutions. Furthermore, systematic project management and change management are important. However, as much as there is no “one size fits all” solution, there is also none that will last forever. Rather, as the business environment changes and technology matures, there will be a need to re-assess processes and solutions from time to time. Most importantly, the human factor of change cannot be underestimated. Besides standard change management practices, companies should seize the opportunity to develop their employees through the digitalization effort by engaging them in projects and decision-making processes. Acquiring project management skills, expert knowledge and experience in innovating business processes will serve as an invaluable asset in the long term.04A - Beitrag Sammelband