2022, Wittmann, Xinhua, Qin, Yuan, Stolz, Ingo, Oldenziel Scherrer, Sylvie

2019-01, Wombacher, Jörg, Nützi, Ruedi, Wittmann, Xinhua

2021, Wittmann, Xinhua, Lutfiju, Flutra, Gerber, Aurona, Hinkelmann, Knut

While interest in understanding the impact of Artificial Intelligence (AI) in the real world has been growing, there is limited research on what digital transformation means in the banking sector. The present paper aims to address this gap in the literature by means of a field study based on 11 interviews with wealth managers from across front, middle and back offices in a large Swiss bank. Our analyses suggest bank employees have relatively positive attitudes toward the adoption of new technologies. According to the research, the top three advantages for adopting AI in wealth management are: efficiency, enhanced clients’ experience and better customer insight. Yet, AI also brings new challenges to banking. Obstacles identified include process complexity, greater maintenance effort, and increased regulatory requirements. Still, AI is expected to change the banking model to an integrated, hybrid and leaner operation with digital processes that offer front-to-back solutions. With respect to the future of the bank workforce, hiring tech-savvy talent will be crucial. AI will be able to free bank employees from repetitive jobs for more interesting and creative tasks.

2019, Perrett, Pieter Jan, Wittmann, Xinhua

International markets have created significant opportunities for SMEs from all parts of the world. These opportunities occur in contexts significantly dissimilar to the home markets of the SMEs. Lack of market and culture specific knowledge and missing resources are potential barriers to success. Collaboration between SMEs located in emerging and highly developed markets might be a resort. Literature on international collaboration of SMEs is fragmented and scarce. Academic knowledge on why SMEs develop collaborative relationships in highly dissimilar markets, and how they can establish effective relationships is missing. This research aims to fill the gap by an in-depth-analysis of cases of intercontinental collaboration between European and Chinese SMEs, based on a resource-based theoretical framework combined with empirical evidence from research on inter-organizational collaboration.

2021, Wang, Miaomiao, Mühlbacher, Hans, Wittmann, Xinhua, Perrett, Pieter Jan