2012-04-02T00:00:00Z, Hinkelmann, Knut

Worauf sollte ein Unternehmen achten, wenn es ein DM-System einrichten will? Wichtig ist, dass nicht einfach alle bestehenden Dokumente verwaltet werden, sondern nur die geschäftsrelevanten. Mit einer Analyse der Geschäftsprozesse kann eine Firma den Aufwand für das Management überflüssiger Dokumente eliminieren und Kosten einsparen.

2011, Hinkelmann, Knut

The increasing agility of business requires an accelerated adaptation of organizations to continuously changing conditions. Individual and organizational learning are prominent means to achieve this. Hereby learning is always accompanied by the development of knowledge artifacts. For the entire of learning and artifact development the term knowledge maturing has been introduced recently, which focuses on these three manifestations of knowledge: cognifacts, sociofacts, and artifacts. In this paper we will focus on sociofacts as the subject-bound knowledge manifestation of social actions. Sociofacts are rooted in respective cognifacts play an independent role due to their binding to collective actions and subjects. These are particularly difficult to grasp but play a decisive role for the performance of organizations and the collaboration in there. The presented paper approaches the notion of sociofacts, discusses them on a theoretical level and establishes a first formal notation for sociofacts. We use the case of a merger between two companies to describe the advantages of sociofact analysis for such process. Some sociofact related problems during a merger are described and possible solutions are presented. We identify technical approaches for seizing sociofacts from tool-mediated social interaction and discuss open question for future research.

2010-01-04T00:00:00Z, Hinkelmann, Knut

2011-03-21T00:00:00Z, Hinkelmann, Knut

Organizational agility is a key challenge in today's business world. The Knowledge-Intensive Service Support approach tackles agility by combining process modeling and business rules. In the paper at hand, we present five approaches of process mining that could further increase the agility of processes by improving an existing process model.

2011, Hinkelmann, Knut

The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.

2010, Hinkelmann, Knut

2011, Hinkelmann, Knut

2010-06-08T00:00:00Z, Hinkelmann, Knut