Hinkelmann, Knut
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Knut
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Hinkelmann, Knut
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- PublikationMit Prozessanalyse zum effektiven Dokumentenmanagement(Galledia, 02.04.2012) Hinkelmann, Knut [in: Marketing & Kommunikation]Worauf sollte ein Unternehmen achten, wenn es ein DM-System einrichten will? Wichtig ist, dass nicht einfach alle bestehenden Dokumente verwaltet werden, sondern nur die geschäftsrelevanten. Mit einer Analyse der Geschäftsprozesse kann eine Firma den Aufwand für das Management überflüssiger Dokumente eliminieren und Kosten einsparen.01B - Beitrag in Magazin oder Zeitung
- PublikationAuswahl der richtigen Wissensmanagement-Methoden(W. Gassmann, 2012) Hinkelmann, Knut [in: Blickpunkt KMU]Einerseits sind die Notwendigkeit für einen adäquaten Umgang mit der Ressource "Wissen" und der daraus resultierende potenzielle Gewinn für ein Unternehmen allgemein anerkannt. Andererseits entwickeln sich längst nicht alle Wissensmanagement-Projekte in der Praxis zu Erfolgsgeschichten. Im Gegenteil: selbst beim Einsatz vermeintlich bewährter Wissensmanagement-Strategien kommt es immer wieder vor, dass grossen Investitionen seitens eines Unternehmens am Ende kaum beobachtbare Verbesserungen gegenüberstehen. Häufigste Ursache hierfür ist die mangelnde Akzeptanz der implementierten Lösungen bei den Mitarbeitern.01B - Beitrag in Magazin oder Zeitung
- PublikationLearning Business Rules for Adaptive Process Models(2012) Hinkelmann, Knut [in: BUSTECH 2012 - The Second International Conference on Business Intelligence and Technology]This work presents a new approach to handling knowledge-intensive business processes in an adaptive, flexible and accurate way. We propose to support processes by executing a process skeleton, consisting of the most important recurring activities of the process, through a workflow engine. This skeleton should be kept simple. The corresponding workflow is complemented by two features: firstly, a task management tool through which workflow tasks are delivered and that give human executors flexibility and freedom to adapt tasks by adding subtasks and resources as required by the context. And secondly, a component that learns business rules from the log files of this task management and that will predict subtasks and resources on the basis of knowledge from previous executions. We present supervised and unsupervised approaches for rule learning and evaluate both on a real business process with 61 instances. Results are promising, showing that meaningful rules can be learned even from this comparatively small data set.04 - Beitrag Sammelband oder Konferenzschrift
- PublikationMining of Agile Business Processes(21.03.2011) Hinkelmann, Knut [in: Proceedings of the AAAI 2011 Spring Symposium]Organizational agility is a key challenge in today's business world. The Knowledge-Intensive Service Support approach tackles agility by combining process modeling and business rules. In the paper at hand, we present five approaches of process mining that could further increase the agility of processes by improving an existing process model.04B - Beitrag Konferenzschrift
- PublikationApplication and Evaluation of the Multi-dimensional Knowledge Framework Approach(Gesellschaft für Informatik, 2011) Hinkelmann, Knut [in: 6th Conference on Professional Knowledge Management - From Knowledge to Action]This paper discusses the application and evaluation of the multidimensional knowledge framework approach on a real life case study. In a first stage the framework is explained and the case study where the framework is assessed is described. At the end it is evaluated if the framework helps to identify strengths and weaknesses which can be exploited to improve knowledge maturing in an organisation.04 - Beitrag Sammelband oder Konferenzschrift
- PublikationAI for Business Agility(2011) Hinkelmann, Knut [in: Papers from the AAAI Spring Symposium, 21-23 March 2011]04B - Beitrag Konferenzschrift
- PublikationAdded Value of Sociofact Analysis for Business Agility(The AAAI Press, 2011) Hinkelmann, Knut [in: AI for Business Agility. AAAI 2011 Spring Symposium]The increasing agility of business requires an accelerated adaptation of organizations to continuously changing conditions. Individual and organizational learning are prominent means to achieve this. Hereby learning is always accompanied by the development of knowledge artifacts. For the entire of learning and artifact development the term knowledge maturing has been introduced recently, which focuses on these three manifestations of knowledge: cognifacts, sociofacts, and artifacts. In this paper we will focus on sociofacts as the subject-bound knowledge manifestation of social actions. Sociofacts are rooted in respective cognifacts play an independent role due to their binding to collective actions and subjects. These are particularly difficult to grasp but play a decisive role for the performance of organizations and the collaboration in there. The presented paper approaches the notion of sociofacts, discusses them on a theoretical level and establishes a first formal notation for sociofacts. We use the case of a merger between two companies to describe the advantages of sociofact analysis for such process. Some sociofact related problems during a merger are described and possible solutions are presented. We identify technical approaches for seizing sociofacts from tool-mediated social interaction and discuss open question for future research.04B - Beitrag Konferenzschrift
- PublikationRefining process models through the analysis of informal work practice(2011) Hinkelmann, KnutThe work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.04B - Beitrag Konferenzschrift
- PublikationThe Role of Content and Context in Enterprise Repositories(08.06.2010) Hinkelmann, Knut06 - Präsentation
- PublikationOntologies for e-government(Springer, 04.01.2010) Hinkelmann, Knut04 - Beitrag Sammelband oder Konferenzschrift