Martin, Andreas
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Towards an assistive and pattern learning-driven process modeling approach
The practice of business process modeling not only requires modeling expertise but also significant domain expertise. Bringing the latter into an early stage of modeling contributes to design models that appropriately capture an underlying reality. For this, modeling experts and domain experts need to intensively cooperate, especially when the former are not experienced within the domain they are modeling. This results in a time-consuming and demanding engineering effort. To address this challenge, we propose a process modeling approach that assists domain experts in the creation and adaptation of process models. To get an appropriate assistance, the approach is driven by semantic patterns and learning. Semantic patterns are domain-specific and consist of process model fragments (or end-to-end process models), which are continuously learned from feedback from domain as well as process modeling experts. This enables to incorporate good practices of process modeling into the semantic patterns. To this end, both machine-learning and knowledge engineering techniques are employed, which allow the semantic patterns to adapt over time and thus to keep up with the evolution of process modeling in the different business domains.
Reports of the AAAI 2019 Spring Symposium Series
The AAAI 2019 Spring Series was held Monday through Wednesday, March 25–27, 2019 on the campus of Stanford University, adjacent to Palo Alto, California. The titles of the nine symposia were Artificial Intelligence, Autonomous Machines, and Human Awareness: User Interventions, Intuition and Mutually Constructed Context; Beyond Curve Fitting — Causation, Counterfactuals and Imagination-Based AI; Combining Machine Learning with Knowledge Engineering; Interpretable AI for Well-Being: Understanding Cognitive Bias and Social Embeddedness; Privacy- Enhancing Artificial Intelligence and Language Technologies; Story-Enabled Intelligence; Towards Artificial Intelligence for Collaborative Open Science; Towards Conscious AI Systems; and Verification of Neural Networks.
Learning and engineering similarity functions for business recommenders
We study the optimisation of similarity measures in tasks where the computation of similarities is not directly visible to end users, namely clustering and case-based recommenders. In both, similarity plays a crucial role, but there are also other algorithmic components that contribute to the end result. Our suggested approach introduces a new form of interaction into these scenarios that make the use of similarities transparent to end users and thus allows to gather direct feedback about similarity from them. This happens without distracting them from their goal – rather allowing them to obtain better and more trustworthy results by excluding dissimilar items. We then propose to use the feedback in a way that incorporates machine learning for updating weights and decisions of knowledge engineers about possible additional features, based on insights derived from a summary of user feedback. The reviewed literature and our own previous empirical investigations suggest that this is the most feasible way – involving both machine and human, each in a task that they are particularly good at.
Training and re-using human experience: a recommender for more accurate cost estimates in project planning
In many industries, companies deliver customised solutions to their (business) customers within projects. Estimating the human effort involved in such projects is a difficult task and underestimating efforts can lead to non-billable hours, i.e. financial loss on the side of the solution provider. Previous work in this area has focused on automatic estimation of the cost of software projects and has largely ignored the interaction between automated estimation support and human project leads. Our main hypothesis is that an adequate design of such interaction will increase the acceptance of automatically derived estimates and that it will allow for a fruitful combination of data-driven insights and human experience. We therefore build a recommender that is applicable beyond software projects and that suggests job positions to be added to projects and estimated effort of such positions. The recommender is based on the analysis of similar cases (case-based reasoning), "explains" derived similarities and allows human intervention to manually adjust the outcomes. Our experiments show that recommendations were considered helpful and that the ability of the system to explain and adjust these recommendations was heavily used and increased the trust in the system. We conjecture that the interaction of project leads with the system will help to further improve the accuracy of recommendations and the support of human learning in the future.
Leverage white-collar workers with AI
Based on the example of automated meeting minutes taking, the paper highlights the potential of optimizing the allocation of tasks between humans and machines to take the particular strengths and weaknesses of both into account. In order to combine the functionality of supervised and unsupervised machine learning with rule-based AI or traditionally programmed software components, the capabilities of AI-based system actors need to be incorporated into the system design process as early as possible.
Combining machine learning with knowledge engineering to detect fake news in social networks - A survey
Due to extensive spread of fake news on social and news media it became an emerging research topic now a days that gained attention. In the news media and social media the information is spread highspeed but without accuracy and hence detection mechanism should be able to predict news fast enough to tackle the dissemination of fake news. It has the potential for negative impacts on individuals and society. Therefore, detecting fake news on social media is important and also a technically challenging problem these days. We knew that Machine learning is helpful for building Artificial intelligence systems based on tacit knowledge because it can help us to solve complex problems due to real word data. On the other side we knew that Knowledge engineering is helpful for representing experts knowledge which people aware of that knowledge. Due to this we proposed that integration of Machine learning and knowledge engineering can be helpful in detection of fake news. In this paper we present what is fake news, importance of fake news, overall impact of fake news on different areas, different ways to detect fake news on social media, existing detections algorithms that can help us to overcome the issue, similar application areas and at the end we proposed combination of data driven and engineered knowledge to combat fake news. We studied and compared three different modules text classifiers, stance detection applications and fact checking existing techniques that can help to detect fake news. Furthermore, we investigated the impact of fake news on society. Experimental evaluation of publically available datasets and our proposed fake news detection combination can serve better in detection of fake news.
Random walks on human knowledge: incorporating human knowledge into data-driven recommenders
We explore the use of recommender systems in business scenarios such as consultancy. In these situations, apart from personal preferences of users, knowledge about objective business-driven criteria plays a role. We investigate strategies for representing and incorporating such knowledge into data-driven recommenders. As a baseline, we choose a robust and flexible paradigm that is based on a simple graph-based representation of past customer cases and choices, in combination with biased random walks. On a real data set from a business intelligence consultancy firm, we study how the incorporation of two important types of explicit human knowledge – namely taxonomic and associative knowledge – impacts the effectiveness of a data-driven recommender. Our results show no consistent improvement for taxonomic knowledge, but quite substantial and significant gains when using associative knowledge.
Proceedings of the AAAI 2019 Spring Symposium on Combining Machine Learning with Knowledge Engineering (AAAI-MAKE 2019)
Virtual bartender: a dialog system combining data-driven and knowledge-based recommendation
This research is about combination of data-driven and knowledge-based recommendations The research is made in an application scenario for whisky recommendation, where a guest chats with a recommender system. Preferences about taste are difficult to express and the knowledge about taste is tacit and thus can hardly be represented and used adequately. People or not aware of how to describe flavors in a standardized way and how to do a justified choice. This is because knowledge about taste is mainly tacit knowledge. To deal with this knowledge, data-driven recommendation is adequate. On the other hand, in particular experienced customers use knowledge about distilleries, locations and the distillery process to express their preferences and want to have arguments for the recommended products. This shows that a combination of data-driven and knowledge-based recommendations is appropriate in areas where tacit knowledge and explicit knowledge are available.
Case-based reasoning for process experience
The following chapter describes an integrated case-based reasoning (CBR) approach to process learning and experience management. This integrated CBR approach reflects domain knowledge and contextual information based on an enterprise ontology. The approach consists of a case repository, which contains experience items described using a specific case model. The case model reflects, on the one hand, the process logic, i.e. the flow of work, and on the other the business logic, which is the knowledge that can be used to achieve a result.