Thönssen, Barbara

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Thönssen
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Barbara
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Thönssen, Barbara

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  • Publikation
    Workplace Learning - Providing Recommendations of Experts and Learning Resources in a Context-sensitive and Personalized Manner
    (2016) Emmenegger, Sandro; Laurenzi, Emanuele; Thönssen, Barbara; Zhang Sprenger, Congyu; Hinkelmann, Knut; Witschel, Hans Friedrich [in: Proceedings of Special Session on Learning Modeling in Complex Organizations (LCMO) at MODELSWARD'16]
    Support of workplace learning is increasingly important as change in every form determines today's working world in industry and public administrations alike. Adapt quickly to a new job, a new task or a new team is a major challenge that must be dealt with ever faster. Workplace learning differs significantly from school learning as it should be strictly aligned to business goals. In our approach we support workplace learning by providing recommendations of experts and learning resources in a context-sensitive and personalized manner. We utilize user s' workplace environment, we consider their learning preferences and zone of proximal development, and compare required and acquired competencies in order to issue the best suited recommendations. Our approach is part of the European funded project Learn PAd. Applied research method is Design Science Research. Evaluation is done in an iterative process. The recommender system introduced here is evaluated theoretically based on user requirements and practically in an early evaluation process conducted by the Learn PAd application partner.
    04B - Beitrag Konferenzschrift
  • Publikation
    KPIs 4 Workplace Learning
    (Springer, 2016) Emmenegger, Sandro; Thönssen, Barbara; Hinkelmann, Knut; Witschel, Hans Friedrich; Ana, Fred; Aveiro, David [in: Proceedings of the 8th International Conference on Knowledge Management and Information Sharing (KMIS)]
    Enterprises and Public Administrations alike need to ensure that newly hired employees are able to learn the ropes fast. Employers also need to support continuous workplace learning. Work-place learning should be strongly related to business goals and thus, learning goals should direct-ly add to business goals. To measure achievement of both learning and business goals we pro-pose augmented Key Performance Indicators (KPI). In our research we applied model driven engineering. Hence we developed a model for a Learning Scorecard comprising of business and learning goals and their KPIs represented in an ontology. KPI performance values and scores are calculated with formal rules based on the SPARQL Inferencing Notation. Results are presented in a dashboard on an individual level as well as on a team/group level. Requirements, goals and KPIs as well as performance measurement were defined in close co-operation with Marche Region, business partner in Learn PAd.
    04B - Beitrag Konferenzschrift
  • Publikation
    An Ontology-based and Case-based Reasoning supported Workplace Learning Approach
    (Springer, 2016) Emmenegger, Sandro; Thönssen, Barbara; Laurenzi, Emanuele; Martin, Andreas; Zhang Sprenger, Congyu; Hinkelmann, Knut; Witschel, Hans Friedrich [in: Communications in Computer and Information Science]
    01A - Beitrag in wissenschaftlicher Zeitschrift
  • Publikation
    Refining Process Models through the Analysis of Informal Work Practice
    (2011) Brander, Simon; Hinkelmann, Knut; Hu, Bo; Martin, Andreas; Riss, Uwe; Thönssen, Barbara; Witschel, Hans Friedrich
    The work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.
    04B - Beitrag Konferenzschrift