How can service excellence at the SVA Aargau be measured and improved?
dc.contributor.author | Zuber, Aisha | |
dc.contributor.mentor | Dreiling, Anke | |
dc.contributor.partner | SVA Aargau, Aarau | |
dc.date.accessioned | 2023-12-22T16:47:04Z | |
dc.date.available | 2023-12-22T16:47:04Z | |
dc.date.issued | 2022 | |
dc.description.abstract | The aim of this paper is to define service excellence and its components in the case of a public organisation in the insurance field that strives to achieve excellent service. The findings are intended to support the organisation in making strategic decisions on prioritising different fields of action. | |
dc.identifier.uri | https://irf.fhnw.ch/handle/11654/41589 | |
dc.language.iso | en | |
dc.publisher | Hochschule für Wirtschaft FHNW | |
dc.spatial | Brugg-Windisch | |
dc.subject.ddc | 330 - Wirtschaft | |
dc.title | How can service excellence at the SVA Aargau be measured and improved? | |
dc.type | 11 - Studentische Arbeit | |
dspace.entity.type | Publication | |
fhnw.InventedHere | Yes | |
fhnw.PublishedSwitzerland | Yes | |
fhnw.StudentsWorkType | Bachelor | |
fhnw.affiliation.hochschule | Hochschule für Wirtschaft | |
fhnw.affiliation.institut | Bachelor of Science | |
relation.isMentorOfPublication | 636c4de0-8159-4ad6-8d78-24bf2208beec | |
relation.isMentorOfPublication.latestForDiscovery | 636c4de0-8159-4ad6-8d78-24bf2208beec |