How can service excellence at the SVA Aargau be measured and improved?

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dc.contributor.authorZuber, Aisha
dc.contributor.mentorDreiling, Anke
dc.contributor.partnerSVA Aargau, Aarau
dc.date.accessioned2023-12-22T16:47:04Z
dc.date.available2023-12-22T16:47:04Z
dc.date.issued2022
dc.description.abstractThe aim of this paper is to define service excellence and its components in the case of a public organisation in the insurance field that strives to achieve excellent service. The findings are intended to support the organisation in making strategic decisions on prioritising different fields of action.
dc.identifier.urihttps://irf.fhnw.ch/handle/11654/41589
dc.language.isoen
dc.publisherHochschule für Wirtschaft FHNW
dc.spatialBrugg-Windisch
dc.subject.ddc330 - Wirtschaft
dc.titleHow can service excellence at the SVA Aargau be measured and improved?
dc.type11 - Studentische Arbeit
dspace.entity.typePublication
fhnw.InventedHereYes
fhnw.PublishedSwitzerlandYes
fhnw.StudentsWorkTypeBachelor
fhnw.affiliation.hochschuleHochschule für Wirtschaft FHNWde_CH
fhnw.affiliation.institutBachelor of Science
relation.isMentorOfPublication636c4de0-8159-4ad6-8d78-24bf2208beec
relation.isMentorOfPublication.latestForDiscovery636c4de0-8159-4ad6-8d78-24bf2208beec
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Bachelor of Science