Social robots in organizational contexts: The role of culture and future research needs
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Publication date
2020
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04A - Book part
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New trends in business information systems and technology. Digital innovation and digital business transformation
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Studies in Systems, Decision and Control
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Pages / Duration
163-177
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Springer
Place of publication / Event location
Cham
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Abstract
The integration of social robots in organizations is on the rise. In the future, an increase in the application of physically embodied robots who socially interact and collaborate with humans is expected. In this chapter, we outline the organizational contexts in which current research examines social robots and point out cultural challenges regarding their implementation in the workplace. We suggest that the successful integration of social robots in organizations requires a cultural fit between values embedded in social robots and values lived in the organizational context in which the robot is deployed. In addition, we propose an agenda for future research that addresses the associated cultural challenges of introducing social robots into organizational contexts.
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Embedded values
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978-3-030-48331-9
978-3-030-48334-0
978-3-030-48332-6
978-3-030-48334-0
978-3-030-48332-6
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Language
English
Created during FHNW affiliation
Yes
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Published
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Closed
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Citation
Schmiedel, T., Jäger, J., & Zhong, J. (2020). Social robots in organizational contexts: The role of culture and future research needs. In R. Dornberger (Ed.), New trends in business information systems and technology. Digital innovation and digital business transformation (pp. 163–177). Springer. https://doi.org/10.1007/978-3-030-48332-6_11