Talent Management - recruiting, developing and retaining employees in their latter career phases

Abstract

Employees in the service industry typically reach their highest career development shortly before retirement. Stressful fast-changing environment and the ongoing digitalization lead to elderly employees struggling to keep themselves qualified; they demand for more flexibility to find their work meaningful. The client’s goal is to retain these employees within their workforce by keeping them qualified and to leverage their experience until retirement or beyond. These employees’ needs are to be seriously considered to ensure that they remain engaged and productive to transfer their know-how.