KPI Dashboard for Planzer Homeservice - Development of strategic KPIs to facilitate the decision-making process with data-driven insights
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Authors
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Publication date
2020
Typ of student thesis
Bachelor
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
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Assignee
Practice partner / Client
Planzer Homeservice, Regensdorf
Abstract
Planzer Homeservice was founded by a Planzer division and is a final mile white-glove service company. Specializing in the delivery of goods to private consumers, the company must continuously improve its services to stay ahead of the competition. The final mile service is a growing market. The company wants to expand its market share by focusing on the premium segment.
The management of Homeservice has no way of knowing how the company is doing regarding the overall strategy. This is why a KPI dashboard is needed that measures performances that are tied to strategic goals.
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English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Füglister, C. (2020). KPI Dashboard for Planzer Homeservice - Development of strategic KPIs to facilitate the decision-making process with data-driven insights [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/39621