The impact of e-government on public services: Access, efficiency, and quality in Kathmandu metropolitan city
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2025
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01A - Journal article
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eJournal of eDemocracy and Open Government
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University for Continuing Education Krems
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Abstract
This study examines the impact of e-government services on public service delivery in Kathmandu Metropolitan City, with a focus on the Electronic Building Permit System (e-BPS). The research utilises both quantitative and qualitative methods to analyse citizens' perceptions of service access, quality, and efficiency. Results indicate that e-government initiatives have significantly enhanced service delivery, though challenges remain in user participation and system accessibility. These findings contribute to understanding e-government's role in urban governance, providing insights for policymakers and urban planners.
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2075-9517
Language
English
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Yes
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Published
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Diamond
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Citation
Thapaliya, P., & Esichaikul, V. (2025). The impact of e-government on public services: Access, efficiency, and quality in Kathmandu metropolitan city. eJournal of eDemocracy and Open Government. https://doi.org/10.29379/jedem.v17i1.972