Designing Rooms for Virtual, Informal Communication: Reciprocal Awareness as a Central Criterion
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Autor:innen
Autor:in (Körperschaft)
Publikationsdatum
01.2017
Typ der Arbeit
Studiengang
Typ
04B - Beitrag Konferenzschrift
Herausgeber:innen
Schlick, Christopher Marc
Duckwitz, Sönke
Flemisch, Frank
Frenz, Martin
Kuz, Sinem
Mertens, Alexander
Mütze-Niewöhner, Susanne
Herausgeber:in (Körperschaft)
Betreuer:in
Übergeordnetes Werk
Advances in Ergonomic Design of Systems, Products and Processes : Proceedings of the Annual Meeting of GfA 2016
Themenheft
DOI der Originalpublikation
Link
Reihe / Serie
Reihennummer
Jahrgang / Band
Ausgabe / Nummer
Seiten / Dauer
191-208
Patentnummer
Verlag / Herausgebende Institution
Springer
Verlagsort / Veranstaltungsort
Berlin
Auflage
Version
Programmiersprache
Abtretungsempfänger:in
Praxispartner:in/Auftraggeber:in
Zusammenfassung
The trend towards decentralized collaboration in companies leads to challenges for informal communication because spatial proximity is missing. This is a problem since informal communication is considered to be key for successful collaboration. Telepresence systems, which connect distant places, are potential solutions. However, little is known about which conditions are beneficial and which ones detrimental to informal communication. In this qualitative study, conditions which further informal communication, were examined in different virtual café settings. A method was developed which combined participatory design with a qualitative experiment. In the Usability Lab of the University of Arts and Sciences Northwestern Switzerland (FHNW), 19 people (N 19) tried out various virtual café settings, analyzed requirements for optimization and subsequently tested them. At the same time, 20 group interviews were conducted and analyzed according to the principles of heuristic-detecting social research. Three subcategories which influence each other were identified as key results (awareness, privacy and control). These three subcategories need to be balanced when a virtual café (room and technology) is designed. Furthermore, encouraging (reciprocal) awareness could also be a possible solution.
Schlagwörter
Digitization, Informal communication, Participatory design, Qualitative experiment, Reciprocal awareness, Decentralized communication, Decentralized cooperation, Virtual communication, Computer-mediated communication, Digitalisierung, Virtuelle Kommunikation, Informelle Kommunikation
Fachgebiet (DDC)
Veranstaltung
Startdatum der Ausstellung
Enddatum der Ausstellung
Startdatum der Konferenz
Enddatum der Konferenz
Datum der letzten Prüfung
ISBN
ISSN
Sprache
Englisch
Während FHNW Zugehörigkeit erstellt
Ja
Zukunftsfelder FHNW
Publikationsstatus
Veröffentlicht
Begutachtung
Peer-Review der ganzen Publikation
Open Access-Status
Lizenz
Zitation
Flepp, C. (2017). Designing Rooms for Virtual, Informal Communication: Reciprocal Awareness as a Central Criterion. In C. M. Schlick, S. Duckwitz, F. Flemisch, M. Frenz, S. Kuz, A. Mertens, & S. Mütze-Niewöhner (Eds.), Advances in Ergonomic Design of Systems, Products and Processes : Proceedings of the Annual Meeting of GfA 2016 (pp. 191–208). Springer. https://doi.org/10.1007/978-3-662-53305-5_14