Establishment of the Processing Efficiency of Anti-Money Laundering Investigations for Pool-Assisted Clients at a Swiss Bank
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Authors
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Publication date
2021
Typ of student thesis
Bachelor
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Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
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Zürcher Kantonalbank, Zürich
Abstract
However, it was found that little client information is obtained during the onboarding process, so customers have to be contacted again. To obtain the required information, direct clarifications are made with the client via telephone, or a questionnaire is sent to the customer. This results in loss of time and to a poorer customer satisfaction.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Avci, G. (2021). Establishment of the Processing Efficiency of Anti-Money Laundering Investigations for Pool-Assisted Clients at a Swiss Bank [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/40919