HEIDI – A Conversational AI Assistant for Enhancing Guest Experience at Hotel NI-MO Zurich
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Authors
Author (Corporation)
Publication date
2025
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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DOI of the original publication
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Publisher / Publishing institution
Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
Edition
Version
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Assignee
Practice partner / Client
Hotel NI-MO, Zurich
Abstract
Hotel NI-MO operates with a self-check-in system and limited reception hours (07:00 – 14:00). While efficient, this model leaves guests without direct assistance for much of the day. Frequently asked questions, such as check-in times, breakfast hours, Wi-Fi access, and travel directions, are currently handled via email or phone, creating repetitive work for staff and delaying guest responses.
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Event
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
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Citation
Jethva, A. J. (2025). HEIDI – A Conversational AI Assistant for Enhancing Guest Experience at Hotel NI-MO Zurich [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/54763