Introduce IT Service Management (ITSM)
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Authors
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Publication date
2025
Typ of student thesis
Bachelor
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
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Swiss Software Company, Zürich
Abstract
The Operations team at the software company currently works with a fragmented service management system involving manual incident handling, uncoordinated change activities and inefficient request fulfilment. The use of disparate tools creates silos, leading to communication delays and limited automation. Without integrated ITSM processes, risk visibility, collaboration, scalability and overall service quality are all hindered.
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English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Haefeli, S. (2025). Introduce IT Service Management (ITSM) [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/54819