Knowledge Management System for an SME, Optimizing the knowledge management system for an SME in a highly regulated social security environment
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Authors
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Publication date
2020
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Basel
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Beratungsgesellschaft für die zweite Säule AG, Basel
Abstract
Insurance companies differ only marginally from each other. Prices and services are gradually identical. One of the few distinguishing features is the quality of service and its satisfactory support and processing speed. Insurance companies face considerable challenges in this regard. Unclear laws can lead to differences and delays in the granting of benefits. Permanent changes in the legal basis make it difficult to implement and apply them promptly and with legal compliance. Even the most experienced insurance companies face the problem of keeping their knowledge up to date.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Koller, L. (2020). Knowledge Management System for an SME, Optimizing the knowledge management system for an SME in a highly regulated social security environment [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/39716