Reviewing the pain points and software usage in the hospitality sector according to the UX of customers
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Author (Corporation)
Publication date
2023
Typ of student thesis
Semesterarbeit
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Collections
Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
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Worldline Schweiz AG, Hardturmstrasse 201, 8005 Zürich
Abstract
The Swiss hospitality industry faces challenges in payment processes and software efficiency. Existing systems show high transaction fees, reliability issues, and inefficiencies in tip management, impacting customer satisfaction and operational effectiveness.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
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Citation
Tettey, D., Riviere, Z., Bakhoum, F. G., Wildberger, L., Shah, R., & Messmer, J. (2023). Reviewing the pain points and software usage in the hospitality sector according to the UX of customers [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/48798