The impact of accreditation agencies and other powerful stakeholders on the performance measurement in Polish universities
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Author (Corporation)
Publication date
2019
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Type
01A - Journal article
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Parent work
Baltic Journal of Management
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Volume
14
Issue / Number
1
Pages / Duration
84-102
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Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
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Abstract
Purpose: The purpose of this paper is to extend the understanding of how internal organisational processes change in response to external demands, by investigating the changes undertaken by two Polish business schools (b-schools) in anticipation of and in response to the demands of accreditation agencies (AAs) and other powerful stakeholders. Specifically, it examines the internal research-related performance measurement (PM) system and changes in the use of performance information (PI). Design/methodology/approach: The case study method is adopted, using data from publicly available documents and interviews with the faculty and management at the two schools. The data are interpreted and analysed using the neo-institutional theory. Findings: Powerful stakeholders are the primary reason for changes in PM systems and the manner in which PI is used. Specifically, AAs reflect an additional layer in the PM system, allowing for a downward cascading PI effect. This also leads to a wider use of PI across different organisational levels. Research limitations/implications: This study focusses on two case studies in a region still undergoing transition. Thus, this analysis could be reinforced through additional cases, different data collection methods and cross-country and between-country comparative analyses. Originality/value: The changes in PM systems and particularly the use of PI are discussed in the context of Polish higher education (HE) and, more broadly, the entire Central and Eastern Europe (CEE) region. Moreover, the consideration of two b-school cases facilitates a comparative analysis of the differences in PM systems and the use of PI in the context of stakeholders’ PI needs.
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ISBN
ISSN
1746-5265
1746-5273
1746-5273
Language
English
Created during FHNW affiliation
No
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
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Citation
Dobija, D., Górska, A. M., & Pikos, A. (2019). The impact of accreditation agencies and other powerful stakeholders on the performance measurement in Polish universities. Baltic Journal of Management, 14(1), 84–102. https://doi.org/10.1108/BJM-01-2018-0018