Bachelor-Thesis Analysis of potential differentiation opportunities regarding the order-to-cash process which has been outsourced to 3rd party
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Authors
Author (Corporation)
Publication date
2019
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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Supervisor
Parent work
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DOI of the original publication
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Issue / Number
Pages / Duration
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Publisher / Publishing institution
Hochschule für Wirtschaft FHNW
Place of publication / Event location
Olten
Edition
Version
Programming language
Assignee
Practice partner / Client
Roche Pharma Switzerland AG, Basel
Abstract
Since the demanding challenges of the pharma industry require continuous improvement, customer feedback is essential to find potential future improvement options. In order to assess the current customer satisfaction an online survey was conducted and investigated. Within the thesis the following aspects have been worked out:
-A Status-Quo analysis of the current procedure
-An analysis of potential differentiation opportunities in the order-to-cash process
-One/Two concrete improvement suggestion/differentiation possibilities
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
Open access category
License
Citation
Jost, D. (2019). Bachelor-Thesis Analysis of potential differentiation opportunities regarding the order-to-cash process which has been outsourced to 3rd party [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/40643