How do physicians from two generations communicate with each other?
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Authors
Author (Corporation)
Publication date
2022
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Type
01A - Journal article
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Parent work
Cogent Social Sciences
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DOI of the original publication
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Series
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Volume
8
Issue / Number
1
Pages / Duration
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Publisher / Publishing institution
Routledge
Place of publication / Event location
London
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Abstract
There is no leadership without communication. This is especially paramount in hospitals to guarantee optimal processes and teamwork. But do physicians belonging to younger generations, the so-called Generation Y, need another approach to leadership and communication? And does the concept of generations stand up to scientific standards? This study is based on a literature review on leadership communication in healthcare across generations and hierarchies and in-depth interviews with physicians from Swiss hospitals on communication. The thematic analysis of the interviews revealed four main fields of communication patterns: 1. Increasing demand for information and transparent communication; 2. Low power distance versus high power distance; 3. Feedback; and 4. leadership communication. Younger generations, so-called Digital Natives or the Generation Y, have an increased need for transparent communication and involvement in the process of decision-making. More than previous generations and based on flatter hierarchies, Generation Y dares more to question its boss and his or her decisions and expect at the same time more feedback. New forms of leadership are needed to optimize communication between the generations and prepare young physicians for the increasing demands of more complex healthcare systems.
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Subject (DDC)
330 - Wirtschaft
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ISBN
ISSN
2331-1886
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Gold
Citation
HEUSS, Sabina, Lukas ZIMMERLI und Andres R. SCHNEEBERGER, 2022. How do physicians from two generations communicate with each other? Cogent Social Sciences. 2022. Bd. 8, Nr. 1. DOI 10.1080/23311886.2022.2095745. Verfügbar unter: https://doi.org/10.26041/fhnw-7421