Boost your Service Efficiency with AI
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Authors
Author (Corporation)
Publication date
2024
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Olten
Edition
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Assignee
Practice partner / Client
KPMG Switzerland, Zurich
Abstract
KPMG Switzerland observed that many companies are not fully utilizing AI's capabilities. The selection of spare parts by service technicians, often based on personal experience and vague customer descriptions, frequently results in inaccurate estimates, wasted time, increased costs, and reduced customer satisfaction. Integrating AI offers companies the chance to significantly enhance the accuracy and efficiency of planning and executing service tasks. By leveraging real-time data and advanced analytics, AI can streamline operations, reduce errors, and improve service quality.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Mathew, J. (2024). Boost your Service Efficiency with AI [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/49137