Analysing barriers in the business ecosystem of European MaaS providers: an actor-network approach
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Author (Corporation)
Publication date
2023
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Type
04B - Conference paper
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Parent work
Proceedings of Society 5.0 Conference 2023
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Series
EPiC series in computing
Series number
93
Volume
Issue / Number
Pages / Duration
68-81
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Place of publication / Event location
Pretoria
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Abstract
As new Mobility as a Service (MaaS) platforms are being established in Europe, researchers and practitioners seek evidence on the barriers experienced by the MaaS providers in their evolving business ecosystem. This paper conceptualises the MaaS business ecosystem using a Systematic Literature Review (SLR) combined with Actor- Network Theory (ANT) by constructing an actor-network of key actors. This actor- network, along with the identified MaaS business ecosystem barriers, is then used for Multiple Case Study Research, interviewing 18 European MaaS experts. The cross-case analysis revealed how MaaS providers problematise, interest, enrol and mobilise their business ecosystems. Furthermore, the paper outlines and amends key barriers in the areas of (1) technology and data, (2) social and cultural, and (3) policy and regulation. Researchers and practitioners can use the findings of this study to formulate policies, create best practices or conduct further research on the development of MaaS.
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Subject (DDC)
Event
3rd Society 5.0 Conference 2023 - Human centeredness in a cyber-physical society
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Exhibition end date
Conference start date
05.06.2023
Conference end date
06.06.2023
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
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Peer review of the complete publication
Open access category
Gold
License
Citation
Gebhart, J., Schlick, S., & Marvell, A. (2023). Analysing barriers in the business ecosystem of European MaaS providers: an actor-network approach. In A. Gerber & K. Hinkelmann (Eds.), Proceedings of Society 5.0 Conference 2023 (pp. 68–81). https://doi.org/10.29007/7fm9