Client-meeting frequency impact on relationship managers' (RM) annual performance in the regional banking industry
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Authors
Author (Corporation)
Publication date
2023
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
Editors
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Supervisor
Parent work
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DOI of the original publication
Link
Series
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Issue / Number
Pages / Duration
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Publisher / Publishing institution
Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
Edition
Version
Programming language
Assignee
Practice partner / Client
Aargauische Kantonalbank, Baden
Abstract
Establishing and nurturing strong client relationships through client-meetings are crucial for building a thriving client book. The experiences of the client of this paper and industry peers support this notion. Surprisingly, little literature explores the direct link between client-meetings and RM performance, with some studies focusing solely on the impact on clients, not RMs' outcomes. Nonetheless, the frequency and quality of these meetings are closely monitored as a key indicator of an RM's effectiveness. Therefore, the relationship between these two variables had to be explored.
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Subject (DDC)
Event
Exhibition start date
Exhibition end date
Conference start date
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
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License
Citation
Bissong, D. (2023). Client-meeting frequency impact on relationship managers’ (RM) annual performance in the regional banking industry [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/41888