Optimisation of Customer Information Usage - Abacus CRM Activity Management
Loading...
Authors
Author (Corporation)
Publication date
2024
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
Editors
Editor (Corporation)
Supervisor
Parent work
Special issue
DOI of the original publication
Link
Series
Series number
Volume
Issue / Number
Pages / Duration
Patent number
Publisher / Publishing institution
Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
Edition
Version
Programming language
Assignee
Practice partner / Client
suicorr AG, Dietikon
Abstract
The ERP software Abacus is already in use at suicorr AG, with the CRM module currently serving primarily as an advanced address book. In order to fully leverage the capabilities of Abacus CRM, the software and its current usage within the company were studied in-depth. Within the CRM, the focus was on the activity management functionalities to improve internal communication, task management and process optimisation. Additionally, the connection of office phones with Abacus was analysed to further improve internal processes and boost overall efficiency.
Keywords
Subject (DDC)
Event
Exhibition start date
Exhibition end date
Conference start date
Conference end date
Date of the last check
ISBN
ISSN
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
Open access category
License
Citation
Obrist, C. (2024). Optimisation of Customer Information Usage - Abacus CRM Activity Management [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/49174