Chatbot Project - Chatbot Persona and Scenarios
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Authors
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Publication date
2023
Typ of student thesis
Bachelor
Course of study
Collections
Type
11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Olten
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Assignee
Practice partner / Client
A casino located in Switzerland
Abstract
The interest in artificial intelligence has also increased at a casino located in Switzerland to handle the various customer requests. Therefore, a project to implement a chatbot into their customer support system was started. This Bachelor Thesis aims to assist the project manager in creating a chatbot persona and personality that is best suited for the casinos' customer support. Furthermore, it will show how the casinos’ customer support will benefit from the chatbot implementation.
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
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Citation
Gysin, E., & Schneiter, N. (2023). Chatbot Project - Chatbot Persona and Scenarios [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/41945