Developing a Management Information System for the client's IT Operation Services
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Authors
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Publication date
2024
Typ of student thesis
Bachelor
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Collections
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
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Construction Company, Opfikon
Abstract
The current platform relies on ServiceNow for managing IT operations, including incident and service request management. While functional, the system struggles with data fragmentation and limited real-time analytics, leading to inefficiencies in monitoring key performance metrics. There is also a lack of automated, detailed reporting, which hampers decision-making. ServiceNow provides basic capabilities but lacks comprehensive historical data analysis and predictive tools. Addressing these gaps will improve the platform's ability to track performance and enhance operational insights.
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English
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Yes
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Review
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Citation
Weisbach, L. (2024). Developing a Management Information System for the client’s IT Operation Services [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/49236