Zur Kurzanzeige

dc.contributor.authorBrander, Simon
dc.contributor.authorHinkelmann, Knut
dc.contributor.authorHu, Bo
dc.contributor.authorMartin, Andreas
dc.contributor.authorRiss, Uwe
dc.contributor.authorThönssen, Barbara
dc.contributor.authorWitschel, Hans Friedrich
dc.date.accessioned2015-10-05T15:41:24Z
dc.date.available2015-10-05T15:41:24Z
dc.date.issued2011-01-01T00:00:00Z
dc.identifier.urihttp://hdl.handle.net/11654/9162
dc.description.abstractThe work presented in this paper explores the potential of leveraging the traces of informal work and collaboration in order to improve business processes over time. As process executions often differ from the original design due to individual preferences, skills or competencies and exceptions, we propose methods to analyse personal preferences of work, such as email communication and personal task execution in a task management application. Outcome of these methods is the detection of internal substructures (subtasks or branches) of activities on the one hand and the recommendation of resources to be used in activities on the other hand, leading to the improvement of business process models. Our first results show that even though human intervention is still required to operationalise these insights it is indeed possible to derive interesting and new insights about business processes from traces of informal work and infer suggestions for process model changes.
dc.language.isoen_UK
dc.accessRightsAnonymous
dc.subject.ddc330 - Wirtschaft
dc.subject.ddc005 - Computer Programmierung, Programme und Daten
dc.titleRefining Process Models through the Analysis of Informal Work Practice.
dc.type04 - Beitrag Sammelband oder Konferenzschrift
dc.spatialClermont-Ferrand
dc.event9th International Conference on Business Process Management (BPM 2011)
dc.audienceWissenschaft
fhnw.publicationStateVeröffentlicht
fhnw.ReviewTypeAnonymer ex ante Peer Review der vollständigen Publikation
fhnw.InventedHereunbekannt


Dateien zu dieser Ressource

DateienGrösseFormatAnzeige

Zu diesem Eintrag gibt es keine Dateien.

Der Eintrag erscheint in:

Zur Kurzanzeige