User Requirements for a Health Care Service Based on Point-of-care Testing in the Context of Ambulatory Care and Telemedicine for Older People.

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Mutuura, Kamalatharsie
Niederhauser, Mario
Erb, Nico
Van den Anker, Fred
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AHFE Open Access
Abstract
In healthcare, point-of-care testing, i.e., diagnostic testing at the time and place of patient care, allows for early diagnosis and therefore timely treatment of various diseases. These on-site tests are particularly beneficial to people living in remote areas and those with limited mobility. Our study focused on the design of a service for older people, whereby ambulatory care and telemedicine consultations are based on point-of-care testing. Its aim was to elicit user requirements, specifically for the use case of iron deficiency in older people. A textual scenario was developed which formed the foundation for the simulated or “enacted” scenario, with both undergoing participatory evaluations. A wide range of “socio-technical” requirements were elicited that are expected to be crucial for the implementation of this service. Based on content analysis they were categorized into technology-, people-, organization- and environment-related requirements. The results are discussed regarding the specific use case and methods used.
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User requirements, Service design, Health care, Point-of-care testing
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Mutuura, K., Niederhauser, M., Erb, N., & Van den Anker, F. (2022). User Requirements for a Health Care Service Based on Point-of-care Testing in the Context of Ambulatory Care and Telemedicine for Older People. Healthcare and Medical Devices. AHFE (2022) International Conference. AHFE Open Access, Vol 51. AHFE International, USA., 51–57. https://doi.org/10.26041/fhnw-4461
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