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User Requirements for a Health Care Service Based on Point-of-care Testing in the Context of Ambulatory Care and Telemedicine for Older People.
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Publication date
Authors
Mutuura, Kamalatharsie
Niederhauser, Mario
Erb, Nico
Van den Anker, Fred
Journal Title
Journal ISSN
Volume Title
Publisher
AHFE Open Access
Abstract
In healthcare, point-of-care testing, i.e., diagnostic testing at the time and place of
patient care, allows for early diagnosis and therefore timely treatment of various diseases.
These on-site tests are particularly beneficial to people living in remote areas
and those with limited mobility. Our study focused on the design of a service for
older people, whereby ambulatory care and telemedicine consultations are based on
point-of-care testing. Its aim was to elicit user requirements, specifically for the use
case of iron deficiency in older people. A textual scenario was developed which formed
the foundation for the simulated or “enacted” scenario, with both undergoing
participatory evaluations. A wide range of “socio-technical” requirements were elicited
that are expected to be crucial for the implementation of this service. Based on
content analysis they were categorized into technology-, people-, organization- and
environment-related requirements. The results are discussed regarding the specific
use case and methods used.
Description
Keywords
User requirements, Service design, Health care, Point-of-care testing
Citation
DOI of the original publication
Citation
Mutuura, K., Niederhauser, M., Erb, N., & Van den Anker, F. (2022). User Requirements for a Health Care Service Based on Point-of-care Testing in the Context of Ambulatory Care and Telemedicine for Older People. Healthcare and Medical Devices. AHFE (2022) International Conference. AHFE Open Access, Vol 51. AHFE International, USA., 51–57. https://doi.org/10.26041/fhnw-4461