Institut für Kooperationsforschung und -entwicklung

Dauerhafte URI für die Sammlunghttps://irf.fhnw.ch/handle/11654/4

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Hochschule: search.filters.hochschule.Hochschule für Angewandte Psychologie FHNWThema: search.filters.subject.150 - Psychologie

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  • Kein Vorschaubild vorhanden
    Publikation
    Leadership in the age of artificial intelligence - Exploring links and implications in internationally operating insurance companies
    (Springer, 08.07.2020) Resch, Dörte; Richter, Sarah-Louise; Dornberger, Rolf
    This study examines the effect of artificial intelligence (AI) on leadership in internationally operating insurance companies. Because insurance is a model example of a data-intensive industry, companies are already applying AI-powered technology and searching for opportunities for further use. However, any important step in automation may trigger a leadership shift and a research gap has been identified in the development of leadership positions in insurance companies confronted with the use of AI. Specifically, the objective is to investigate how leadership could change due to the introduction of AI as an example of digitalization. For this study within an interpretive paradigm, qualitative data were collected in 19 semi-structured interviews, with interviewees representing five insurance companies headquartered in Western Europe. The findings suggest that the use of AI and its implications for leadership are closely linked to the underlying structures of the industry, which has led to the existing leadership discourse and organizational metaphor in the first place. The implications of AI, in turn, depend on the leadership discourse and existing structures. Thus, if AI is used only in accordance with the current discourse, the implications for leadership are minimal. Therefore, it can be concluded that the use of AI-powered software itself is unlikely to trigger change in leadership. Nevertheless, AI holds significant potential for insurers. For example, AI could support the insurer’s core competencies, and connect companies with broader ecosystems and customer communities.
    04A - Beitrag Sammelband
  • Kein Vorschaubild vorhanden
    Publikation
    The team leader coaching programme (TLCP) – a programme to implement team coaching in rehabilitation clinics – a feasibility study
    (Emerald, 27.05.2021) Küllenberg, Janna; Becker, Sonja; Körner, Mirjam
    Purpose Team coaching is a promising way to advance a shift from the classical leader to a coach who leads his/her interprofessional colleagues. It is acknowledged as an effective instrument to reinforce leaders’ roles but is rarely used in the health-care sector. This paper aims to present the team leader coaching programme (TLCP), designed to strengthen team leaders by implementing coaching tools into their work routine. Design/methodology/approach The TLCP was designed based on the evaluated intervention on patient-centred team development, an expert workshop and a literature search. It addresses leadership styles, self-reflection, role clarity, attitude, moderation techniques and coaching tools with a focus on systemic questions. It was implemented as a train-the-trainer concept, in two training groups including 27 participants from 12 clinics (“multi-clinic” group) and another in-house training group (“single-clinic” group) including 15 participants from one clinic. Findings There were differences in the evaluation of the training between the group that received an inhouse training (“single-clinic” group) and the group that received a workshop in a group of professions from different clinics (“multi-clinic” group) with a tendency for a more positive evaluation by the “multi-clinic” group. Originality/value The TLCP is a promising programme to potentially improve teamwork in rehabilitation clinics, as it provides team leaders with coaching tools they can use in their work routine without being dependent on external coaches. It is characterized by a reflective stance, which seems to be highly necessary to optimally fulfil the role of a team leader.
    01A - Beitrag in wissenschaftlicher Zeitschrift