Institut für Wirtschaftsinformatik
Dauerhafte URI für die Sammlunghttps://irf.fhnw.ch/handle/11654/66
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Ergebnisse nach Hochschule und Institut
Publikation Cloud service quality model: a cloud service quality model based on customer and provider perceptions for cloud service mediation(2019) Giovanoli, Claudio; Méndez Muñoz, Victor; Ferguson, Donald; Helfert, Markus; Pahl, ClausThe field of cloud service selection tries to support customers in selecting cloud services based on QoS attributes. For considering the right, QoS attributes it is necessary to respect the customers and the providers’ perception. This can be made through a Service Quality Model. Thus, this paper introduces a Cloud Service Quality Model based on a Systematic Literature Review and user interviews as well as providers perceptions.04B - Beitrag KonferenzschriftPublikation Cloud advisor bot: towards a chatbot to enable efficient cloud assessments(IEEE, 2021) Hofer, Emanuel Lucas; Gatziu Grivas, Stella; Giovanoli, ClaudioIncreased consciousness of cloud computing capabilities leads to greater adoption of the cloud. For many businesses, cloud computing represents an attractive cost-saving option for the establishment and maintenance of IT resources. Decision-makers are often confronted with multi-criteria decision issues regarding cloud service and deployment model selection and do not have the required technological and business-related background. This work aimed at developing a conversational decisions advisor in the form of the Cloud Advisor Bot to support complex assessment of cloud needs. The literature review revealed a gap in this domain as there is no pre-existing research in the area of chatbots that support the cloud assessment process. Based on the literature reviews as well as further research, it was investigated which elements needed to be developed in order to implement a prototype of the Cloud Advisor Bot. To achieve this, design science research was applied to iteratively develop the solution. The evaluation has shown that the prototype of the Cloud Advisor Bot can be successfully used in order to conduct an assessment regarding a possible cloud deployment scenario. The paper also proposes further developments in order to improve the solution and make it viable for the future04B - Beitrag KonferenzschriftPublikation Die Cloud wird erwachsen(Solothurner Handelskammer, 2016) Giovanoli, Claudio; Gatziu Grivas, Stella01B - Beitrag in Magazin oder ZeitungPublikation Cloud service lifecycle for small and medium-sized enterprises(IEEE, 2015) Giovanoli, Claudio; Gatziu Grivas, Stella; Schaaf, Marc; Astrova, Irina; Koschel, Arne04B - Beitrag KonferenzschriftPublikation How Cloud Will Transform the Retail Banking Industry(SciTePress, 2016) Giovanoli, Claudio; Gatziu Grivas, Stella; Schuerch, Rouven04B - Beitrag KonferenzschriftPublikation Instruments for Cloud Suppliers to Accelerate their Businesses(ThinkMind, 2016) Giovanoli, Claudio; Gatziu Grivas, Stella; Kessler, Fred04B - Beitrag KonferenzschriftPublikation Cloud Service Mediation through Brokerage Service(SciTePress, 2016) Giovanoli, Claudio04A - Beitrag SammelbandPublikation Cloud computing business case framework(2015) Bieber, Kevin Marius; Gatziu Grivas, Stella; Giovanoli, Claudio04B - Beitrag KonferenzschriftPublikation Zertifizierungen als Richtungsweiser(IT-Verlag für Informationstechnik, 2015) Giovanoli, Claudio; Gatziu Grivas, Stella01B - Beitrag in Magazin oder ZeitungPublikation Community Clouds - A Centralized Approach(27.05.2013) Giovanoli, Claudio; Gatziu Grivas, Stella04B - Beitrag Konferenzschrift