Zhong, Jia
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Zhong, Jia
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- PublikationTowards a wave approach for value sensitive design in social robotics(ACM, 2023) Schmiedel, Theresa; Zhong, Jia; Eyssel, Friederike [in: HRI '23 companion. Companion of the ACM/IEEE International Conference on Human-Robot Interaction]Even though a broad range of social robots are currently available on the market, social robots are not yet an integral part of companies, healthcare providers, or public institutions. This might be due to the fact that the prevalent developer perspective immanently focuses on technological advancements, whereas a human-centered view remains underrepresented. In this paper, we argue that a human-centered perspective which integrates values and beliefs of relevant technology stakeholders needs to complement existing approaches to social robot design. Therefore, we propose to apply value sensitive design (VSD) to improve the process of social robot development and design. Even though VSD has become popular in recent years and it represents an established approach to foster innovative technologies, it has not yet been widely applied in the context of social robotics. Concretely, in this paper we will outline the added value of using VSD for social robots and we will explain how to utilize this methodology to enrich research and practice in social robotics.04B - Beitrag Konferenzschrift
- PublikationExploring Variables That Affect Robot Likeability(2022) Zhong, Jia; Mürset, Nicolas; Jäger, Janine; Schmiedel, Theresa [in: 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI'22)]Like in human-human interaction, people tend to interact in human-robot settings with those they like. Therefore, it is important to understand what variables affect robot likeability. The present study aims at providing insights into how robots’ anthropomorphism, voice, gestures, approaching behaviors as well as perceived warmth and competence play a role in robot likeability. We conducted an online survey (N=191) studying two humanoid robots with different characteristics. Our exploratory study empirically indicates that the investigated variables are significantly correlated with robot likeability for both robots but with differing strengths. Further, the likeability of the two robots is predicted by differing variables, with robot voice being the only common predictor for both robots.04B - Beitrag Konferenzschrift
- PublikationMay I show you the route? Developing a service robot application in a library using design science research(Springer, 2021) Sabbioni, Giordano; Zhong, Jia; Jäger, Janine; Schmiedel, Theresa; Ahram, Tareq; Taiar, Redha [in: Human Interaction, Emerging Technologies and Future Systems V. Proceedings of the 5th International Virtual Conference on Human Interaction and Emerging Technologies, IHIET 2021, August 27-29, 2021 and the 6th IHIET: Future Systems (IHIET-FS 2021), October 28-30, 2021, France]The present study demonstrates the ongoing development of a service robot application in a campus library through the application of Design Science Research (DSR) combined with user-centered design (UCD). In particular, we involved librarians and co-created an application solution addressing two use cases: giving directions to a desired subject area/book and providing recommendations for an event/book. Additionally, we involved potential end users to evaluate the robot artifact through an onsite usability test (N = 14) already within the design cycle. This process resulted in a successful application of the robot artifact for the identified use cases and shows feasibility of combining DSR with UCD.04B - Beitrag Konferenzschrift
- PublikationA user-centered agile approach to the development of a real-world social robot application for reception areas(2021) Zhong, Jia; Schmiedel, Theresa [in: Companion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction]As social robots are increasingly entering into the real world, developing a viable robot application has become highly important. While a growing body of research has acknowledged that the integration of an agile development methodology with user-centered design (UCD) provides advantages for both organizations and end users, integrating UCD in an agile methodology has been a challenging endeavor. The present paper illustrates a user-centered agile approach that integrates user perspectives through formative usability testing during an agile development process of a robot application and thus differentiates from most robot application evaluations, which conduct summative usability testing (i.e., they quantitatively test goal achievement after technological developments). Through an active involvement of organization and end users, we were able to develop a social robot application that is both useful and usable. Therefore, the illustrated approach is particularly suitable for developing real-world robot applications while ensuring the desired high level of usability.04B - Beitrag Konferenzschrift
- PublikationInvestigating the effects of gaze behavior on the perceived delay of a robot's response(2019) Zhong, Jia; Schmiedel, Theresa; Dornberger, Rolf; Salichs, Miguel A.; Ge, Shuzhi Sam; Ivanova Barakova, Emilia; Cabibihan, John-John; Wagner, Alan R.; Castro-González, Álvaro; He, Hongsheng [in: Social Robotics. 11th International Conference, ICSR 2019, Madrid, Spain, November 26-29, 2019, proceedings]Slow responses of social robots cause user frustration in human robot communication. This paper investigates how far the gaze behavior of a robot, meaning the way the robot looks at its conversation partner, influences the perceived delay of a robot’s response in human-robot conversations. To enhance a natural conversation pattern, a gaze behavior was designed and implemented into a humanoid robot. A within-subject experiment involving 31 test subjects was designed with two conditions (with and without gaze behavior). The results generally show a positive correlation between the gaze behavior that the robot exhibits and the perceived responsiveness of the robot (in the condition with gaze behavior). However, the perceived responsiveness is the same in both conditions. One reason for this finding may be that the response time of the robot might have been generally too short to identify an effect in the experi mental setting. Future research can directly build on our research to assess the relation between gaze behavior and perceived responsiveness in further detail and draw upon the finding that gaze behavior generally plays an important role with regard to the perceived responsiveness of a robot. Robot designers can also build on our research and consider both gaze behavior and additional factors to address a perceived delay in a robot’s response.04B - Beitrag Konferenzschrift