Evaluating and Recommending an ERP-CRM System for a Managed Service Provider

Loading...
Thumbnail Image
Author (Corporation)
Publication date
2024
Typ of student thesis
Bachelor
Course of study
Type
11 - Student thesis
Editors
Editor (Corporation)
Supervisor
Parent work
Special issue
DOI of the original publication
Link
Series
Series number
Volume
Issue / Number
Pages / Duration
Patent number
Publisher / Publishing institution
Hochschule für Wirtschaft FHNW
Place of publication / Event location
Basel
Edition
Version
Programming language
Assignee
Practice partner / Client
Managed Service Provider
Abstract
The organization’s existing ERP system presents significant challenges, such as limited functionality, manual processes, and poor integration with other business tools. These issues resulted in inefficiencies, errors, and a disorganized IT environment. The absence of a Customer Relationship Management system further complicated the management of customer relationships, driving the organization to search for a complete ERP-CRM solution that could centralize operations, automate processes, and improve decision-making capabilities.
Keywords
Subject (DDC)
Project
Event
Exhibition start date
Exhibition end date
Conference start date
Conference end date
Date of the last check
ISBN
ISSN
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Review
Open access category
License
Citation
Morales de León, E. (2024). Evaluating and Recommending an ERP-CRM System for a Managed Service Provider [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/49207