Evaluating and Recommending an ERP-CRM System for a Managed Service Provider
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Authors
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Publication date
2024
Typ of student thesis
Bachelor
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Collections
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
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Managed Service Provider
Abstract
The organization’s existing ERP system presents significant challenges, such as limited functionality, manual processes, and poor integration with other business tools. These issues resulted in inefficiencies, errors, and a disorganized IT environment. The absence of a Customer Relationship Management system further complicated the management of customer relationships, driving the organization to search for a complete ERP-CRM solution that could centralize operations, automate processes, and improve decision-making capabilities.
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English
Created during FHNW affiliation
Yes
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Review
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Citation
Morales de León, E. (2024). Evaluating and Recommending an ERP-CRM System for a Managed Service Provider [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/49207