Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam
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Author (Corporation)
Publication date
2022
Type of student thesis
Course of study
Type
01A - Journal article
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Editor (Corporation)
Supervisor
Parent work
Journal of Asia Business Studies
Special issue
DOI of the original publication
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Related research data
Series
Series number
Volume
16
Issue / Number
1
Pages / Duration
200-222
Patent number
Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
Purpose –This study aimsto investigate customer experience (CE)and its relationship with intermediatevariables to analyze the impact of digital banking (DB) on banks’ financial performance (FP) before Covid-19 and during the lockdown in Vietnam.
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ISBN
ISSN
1559-2243
1558-7894
1558-7894
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
peer-reviewed
Open access category
Closed
License
Citation
Nguyen, N. T. H., Nguyen, K.-D., & Freiburghaus, T. (2022). Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam. Journal of Asia Business Studies, 16(1), 200–222. https://doi.org/10.1108/JABS-09-2020-0366