Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam
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Author (Corporation)
Publication date
2022
Typ of student thesis
Course of study
Type
01A - Journal article
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Editor (Corporation)
Supervisor
Parent work
Journal of Asia Business Studies
Special issue
DOI of the original publication
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Series
Series number
Volume
16
Issue / Number
1
Pages / Duration
200-222
Patent number
Publisher / Publishing institution
Emerald
Place of publication / Event location
Bingley
Edition
Version
Programming language
Assignee
Practice partner / Client
Abstract
Purpose –This study aimsto investigate customer experience (CE)and its relationship with intermediatevariables to analyze the impact of digital banking (DB) on banks’ financial performance (FP) before Covid-19 and during the lockdown in Vietnam.
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ISBN
ISSN
1559-2243
1558-7894
1558-7894
Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
Peer review of the complete publication
Open access category
Closed
License
Citation
Nguyen, N. T. H., Nguyen, K.-D., & Freiburghaus, T. (2022). Effect of digital banking-related customer experience on banks’ financial performance during Covid-19: a perspective from Vietnam. Journal of Asia Business Studies, 16(1), 200–222. https://doi.org/10.1108/JABS-09-2020-0366