Complaints Management System Replacement
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Author (Corporation)
Publication date
2024
Typ of student thesis
Semesterarbeit
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Collections
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11 - Student thesis
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Hochschule für Wirtschaft FHNW
Place of publication / Event location
Brugg-Windisch
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voestalpine High Performance Metals Schweiz AG, Wallisellen
Abstract
Voestalpine High Performance Metals Schweiz AG's current complaint management system, centered around Microsoft Access, fails to meet modern standards, resulting in cumbersome and non-automated processes for customer, supplier, and internal complaints. The Project Management Team, as part of Practical Project Work, is charged with the development of an advanced solution. The goal was to provide conceptual guidance and comprehensive information for the further development and possible practical implementation of a contemporary complaint resolution system.
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English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
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Review
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Citation
Egger, F., Fischer, J., Geser, L., Obrist, C., & Roten, R. (2024). Complaints Management System Replacement [Hochschule für Wirtschaft FHNW]. https://irf.fhnw.ch/handle/11654/48757