The digitalization of consulting. The ABILI platform toward human–machine collaboration enabling AI-based consulting
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Author (Corporation)
Publication date
2026
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04A - Book part
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Parent work
Advanced Studies in Consulting Research and Digitalization. A Scientific Update on the Digital Transformation of the Consulting Industry
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Contributions to Management Science
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Pages / Duration
313-345
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Srpinger
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Cham
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Abstract
Consulting firms are increasingly demanded to provide high-quality services to support digital transformation since organizations seek external expertise to manage the complexity and scope of digital transformation. However, meeting customer expectations is challenging due to limited consulting resources. Maintaining high standards and effective knowledge management is crucial, especially during staff turnover. Consulting firms must also transform and automate their processes, as traditional consulting as a people business is time-consuming and dependent on individual consultants’ quality. The trend toward online assessment tools has emerged, allowing clients to independently gather data, though these tools lack artificial intelligence capabilities for data analysis and actionable insights. This article introduces the ABILI Platform, which aims to automate and digitize strategy consulting through intelligent self-service online tools, fostering human–machine collaboration. The platform helps organizations in various industries to analyze their current state and identify potential areas for improvement. The platform promotes transparency by actively engaging employees throughout the analysis process. Utilizing maturity models, it offers holistic assessments across organizational areas and personalized questions.
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ISBN
978-3-032-17383-6
978-3-032-17384-3
978-3-032-17384-3
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Language
English
Created during FHNW affiliation
Yes
Strategic action fields FHNW
Publication status
Published
Review
peer-reviewed
Open access category
Closed
Citation
Gatziu Grivas, S., Grasshoff, G., Bugmann, D., Imhof, D., Wörner, D., Giovanoli, C., & Fahrni, S. (2026). The digitalization of consulting. The ABILI platform toward human–machine collaboration enabling AI-based consulting. In V. Nissen (Ed.), Advanced Studies in Consulting Research and Digitalization. A Scientific Update on the Digital Transformation of the Consulting Industry (pp. 313–345). Srpinger. https://doi.org/10.1007/978-3-032-17384-3_12