Institut Mensch in komplexen Systemen
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Publikation Automation reliability, human–machine system performance, and operator compliance: A study with airport security screeners supported by automated explosives detection systems for cabin baggage screening(Elsevier, 2020) Hügli, David; Merks, Sarah; Schwaninger, AdrianUsing a simulated X-ray screening task, we tested 122 airport security screeners working with the support of explosives detection systems for cabin baggage screening (EDSCB) as low-level automation. EDSCB varied systematically on three automation reliability measures: accuracy, d’, and positive predictive value (PPV). Results showed that when unaided performance was high, operator confidence was high, and automation provided only small benefits. When unaided performance was lower, operator confidence was lower, and automation with higher d’ provided large benefits. Operator compliance depended on the PPV of automation: We found lower compliance for lower PPV. Automation with a high false alarm rate of 20% and a low PPV of .3 resulted in operators ignoring about one-half of the true automation alarms on difficult targets—a strong cry-wolf effect. Our results suggest that automation reliability described by d’ and PPV is more valid than using accuracy alone. When the PPV is below .5, operators should receive clear instructions on how to respond to automation alarms.01A - Beitrag in wissenschaftlicher ZeitschriftPublikation Why stop after 20 minutes? Breaks and target prevalence in a 60-minute X-ray baggage screening task(Elsevier, 03/2020) Buser, Daniela; Sterchi, Yanik; Schwaninger, AdrianCurrent EU regulation restricts continuously reviewing X-ray images of passenger baggage to 20-min duration as a precautionary measure to prevent performance decrements in airport security officers (screeners). However, this 20-min limit is not based on clear empirical evidence on how well screeners can sustain their performance over time. Our study tested screeners in a 60-min simulated X-ray cabin baggage screening task. One group took 10-min breaks after 20 min of screening; the other group worked without breaks. We found no decrease in performance over 60 min in either group. Breaks did not affect performance, but they did reduce the amount of subjective distress. By varying target prevalence, we found that da with a slope of about 0.6 is a more valid measure of detection performance than d’. Target prevalence caused a criterion shift. Our results provide a basis for conducting field studies of prolonged screening durations, and open the discussion on whether more flexible break policies and work schedules should be considered.01A - Beitrag in wissenschaftlicher ZeitschriftPublikation Traditional visual search vs. X-ray image inspection in students and professionals: Are the same visual-cognitive abilities needed?(Frontiers, 2019) Hättenschwiler, Nicole; Merks, Sarah; Sterchi, Yanik; Schwaninger, AdrianThe act of looking for targets amongst an array of distractors is a cognitive task that has been studied extensively over many decades and has many real-world applications. Research shows that specific visual-cognitive abilities are needed to efficiently and effectively locate a target among distractors. It is, however, not always clear whether the results from traditional, simplified visual search tasks conducted by students will extrapolate to an applied inspection tasks in which professionals search for targets that are more complex, ambiguous, and less salient. More concretely, there are several potential challenges when interpreting traditional visual search results in terms of their implications for the X-ray image inspection task. In this study, we tested whether a theoretical intelligence model with known facets of visual-cognitive abilities (visual processing Gv, short-term memory Gsm, and processing speed Gs) can predict performance in both a traditional visual search task and an X-ray image inspection task in both students and professionals. Results showed that visual search ability as measured with a traditional visual search task is not comparable to an applied X-ray image inspection task. Even though both tasks require aspects of the same visual-cognitive abilities, the overlap between the tasks was small. We concluded that different aspects of visual-cognitive abilities predict performance on the measured tasks. Furthermore, although our tested populations were comparable in terms of performance predictors based on visual-cognitive abilities, professionals outperformed students on an applied X-ray image inspection task. Hence, inferences from our research questions have to be treated with caution, because the comparability of the two populations depends on the task.01A - Beitrag in wissenschaftlicher Zeitschrift