Institut Mensch in komplexen Systemen
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Publikation Safety, security, and information security. An integrated approach for railway operations(18.02.2025) Fischer, Katrin; Brüngger, Jonas; Wahrstätter, Stefan; Müller, Nicole; Weiss, StefanieSafety, Security, and Information Security: An Integrated Approach for Railway Operations Safety, security, and information security are critical components in the railway operations, where robust protection against accidents, sabotage, and cyberattacks is essential. Historically, these three domains have often been addressed in isolation, leading to conflicts in objectives and measures that can only be identified during incidents. This fragmentation poses challenges, as safety-driven measures may inadvertently compromise security or information security. Given the increasing complexity and interconnectivity of railway systems, along with shared threats and regulatory demands, an integrative approach to protection is imperative. Human and organizational factors play a key role in this integration. Elements such as situational awareness, compliance with regulations, risk perception, and communication practices can significantly influence outcomes in railway operations. Therefore, a holistic examination of these factors is essential to leverage synergies, promote consistent safety, and enhance resilience against security incidents in the railway sector. This project focuses specifically on how regulatory authorities and railway operators can systematically identify and assess potential conflicts between safety, security, and information security. The aim of the ongoing research project is to develop theoretically grounded tools and instruments that encourage reflective and evaluative processes, facilitating an integrated view of safety measures critical to rail operations. These tools will not only raise awareness but also provide practical, implementable processes for embedding conflict assessments into the supervisory and operational workflows within railway systems. Key research questions include how operators can integrate an integrated approach to safety, security and information security in railroad operations, how risk management tools should be designed to meet the challenges of integrated protection in this context, and how operators (as well as regulators) can systematically identify and assess potential conflicts between these areas. Specific project aims include creating tools that enable a structured, theory-based evaluation of measures across safety, security, and information security, as well as establishing mechanisms for systematically incorporating conflict assessments into operational practices. These tools are intended to supplement traditional risk management, promote the reflection process between operators and supervisory authorities, support an integrated view of safety measures and help with conflict assessment. Ultimately, the project aspires to enhance the understanding and development of human and organizational factors related to integrated protection in the railway transport. It aims to cultivate awareness of the necessity for an integrated approach by identifying and addressing conflicts arising from the diverse requirements of safety, security, and information security within the railway context. This comprehensive approach is designed to foster a culture of integrated safety that encompasses all three areas specifically rail operations.06 - PräsentationPublikation Enhancing cooperation between the operations centre and intervention service in railway operations. Analysis and training of skills and competences for interprofessional incident management in railway operations(18.02.2025) Brüngger, Jonas; Fischer, Katrin; Wahrstätter, Stefan; Müller, NicoleEnhancing Cooperation between the Operations Centre and Intervention Service in Railway Operations Analysis and training of skills and competences for interprofessional incident management in railway operations A wild animal is run over, an embankment is on fire, a train derails - a lot can happen on a railway network. Incident management in increasingly complex railway operations places high demands on the skills and competences of employees. Efficient inter-professional cooperation between the operations centre and the intervention service is crucial. The tasks of the operations centre encompass all parts of operational management (dispatching, signaling, customer information, technical control centre), while those of the intervention service include the coordinated management of an incident within the railway infrastructure on site. On the one hand, it is important to ensure the ability of individual employees to safely manage incidents in railway operations. On the other hand, employees need specific cognitive skills and competences for cross-divisional, interprofessional cooperation so that they can work together attentively, proactively and efficiently in the complex and often time-critical phases of incident management. As too little attention has so far been paid to the joint training of interpersonal and cross-role skills, the aim of this project was to promote the cognitive, social and self-competences of employees for successful interprofessional cooperation. To this end, a team of the University of Applied Sciences and Arts Northwestern Switzerland (FHNW) developed a cross-divisional training course to improve the relevant cognitive skills of employees in the operations centre and the intervention service in a joint project with a Swiss railway company. In the first of three project phases, the analysis phase, the relevant cognitive skills and competences for interprofessional collaboration were first identified by means of literature research and structured interviews. The resulting key training topics are: (1) communication, (2) role understanding and perspective taking, and (3) shared mental models. Based on the insights gained, methods for training the identified cognitive skills and competences were developed and tried in the second phase. In the final phase, the creation and implementation of training courses, a training concept for interprofessional training for employees of the operations centre and the intervention service was developed and tested in a pilot implementation. Two types of training were developed for each training topic: Off-the-job training and on-the-job exercises. The off-the-job training consists of a joint training course for employees from both the Operations Centre and the Intervention Service. This off-the-job training includes theoretical input, interprofessional exercises, discussion and critical reflection on past incident management as well as simulation of an incident to apply the newly acquired skills. In addition to this training, the on-the-job exercises serve as practical training to consolidate the relevant skills and transfer them to everyday working life. They can be completed by employees individually and flexibly whenever they have time in their jobs. Overall, participating in the off-the-job training and carrying out the on-the-job exercises enables employees to promote cooperation between the operations centre and the intervention service and thus ensure that the relevant cognitive skills, communication, understanding of roles and perspective-taking as well as shared mental models are effectively trained for their work.06 - PräsentationPublikation Resilienz(29.11.2024) Baumgartner, Marcel; Krause, Andreas; Waldner, LeaBesonderheiten von individueller Resilienz, Teamresilienz und organisationaler Resilienz werden vorgestellt und der Transfer auf den eigenen Arbeitsalltag angeregt.06 - PräsentationPublikation Effects of false alarms and miscues of decision support systems on human–machine system performance: a study with airport security screeners(Taylor & Francis, 2025) Hügli, David; Chavaillaz, Alain; Sauer, Jürgen; Schwaninger, Adrian01A - Beitrag in wissenschaftlicher ZeitschriftPublikation Projekt SUCAP. Success factors for training in virtual space: from simulation to practice(01.02.2024) Christ, Oliver06 - PräsentationPublikation 06 - PräsentationPublikation SVVR-Prüfungstool. Immersive Lernerfahrung mit sphärisch-videobasierter Virtual Reality-Technologie(07.05.2024) Christ, Oliver06 - Präsentation